Ian McCabe - Writer/editor

Corporate • 6th January 2021

Internal Docs Guide - Our Voice

This page is a section of an internal documentation guide I co-wrote. This example describes the tone and voice we aim to use in our playbooks.

Corporate • 6th January 2021

Marketplace Health Stakeholder Request

A chapter taken from a marketplace health evaluation process playbook document. It's a brief step by step guide.

Corporate • 6th January 2021

Cloudy the playbook guide

Corporate • 3rd September 2020

How to use the request portal

Quick how-to guide for a support request portal.

Corporate • 14th August 2020

Internal KB overview excerpt

Corporate • 14th August 2020

Internal escalation and engagement steps example

Corporate • 2nd April 2020

IoT Edge Module Creation

External technical document for Commercial Partner Portal. Describes how to create an publish an Internet of Things (IoT) Edge module offer in Azure Marketplace. Note: This is a draft version and may differ from published.

Corporate • 2nd April 2020

Prepare your [redacted] container asset

External tool for commercial marketplace users when creating a technical asset.

Corporate • 25th March 2019

Troubleshoot your Surface Type Cover or keyboard

Technical troubleshooting provided for the Microsoft Surface via the online support site. Note: This page is updated often by various editors. All Microsoft content belongs to Microsoft.

Corporate • 25th March 2019

Get help redeeming your Office product key

This is an example of the online content for Microsoft's support page. Note: This is often changed and edited.

Corporate • 25th March 2019

Goodwill Process Knowledge Base Article

Internal process documentation regarding goodwill scenarios and when to provide them to customers. It is for a product by a large tech company and is heavily redacted.

Corporate • 25th March 2019

Publishing Guide Internal Corporate

This is a publishing guide I created to help internal users publish knowledge base articles for a large tech company. Much of it has been redacted, including replacing the name of the tool with 'the tool.'

Corporate • 25th March 2019

Internal Feedback Forum Tool User Guide

An internal tool user guide for a large tech company. The tool allows employees to submit feedback and questions about content and support documentation. This page is taken from the company knowledge base and much has been redacted from it.

Radio Commerical • 14th February 2016

Radio Script Examples

A few examples of radio commercials for Metro Radio, Magic, CFM and Key FM.

Corporate • 10th July 2013

Pierhouse Tickets That Sell Script

An early draft of a project for a retail company called Pierhouse, and their new and inventive price ticketing system.

Youtube • 18th June 2013

KittyUp

Freelance Project for Arcus Studios in Gateshead, Tyne and Wear. Promotional video for Kitty Up! This animated promotional video shows the use and benefits of Kitty Up; a cool way...

Corporate • 12th September 2012

All About Weight Loss

A corporate script for a company called All About Weight - featuring Sheena, one of the group's leads.